FlowPilot plugs into your existing CCaaS stack and gives agents the exact next-best action, instant knowledge, and live compliance — while supervisors watch every conversation in one glass.
I want to close my credit card — too many fees.
I completely understand. Let me pull up your account…
Live transcription with speaker diarization across voice, chat and email.
LLM detects customer intent, frustration and churn risk every utterance.
Suggested responses, questions, cross-sell prompts and resolution steps.
Semantic retrieval over SOPs, policies and CRM — exact answer, zero search.
AutoQA checks disclosures and script adherence — flags misses live.
50+ real-time insights. Intervene on at-risk or high-value calls.